Last updated August 18, 2019
Thank you for your purchase and we hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, in original packaging with original labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail us your return.
Vicky Cakes Pancake Mix, LLC
2701 Little Elm Pkwy Ste 100 #510
Little Elm, TX 75068
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least three (3) days from the receipt of your item to process your exchange. We will notify you by email when your exchange has been processed.
The following items cannot be exchanged:
- Opened pancake & waffle mix packages
- Opened packages containing food items
For defective or damaged products, please contact us at the customer service number below to arrange an exchange.
- Vicky Cakes does not offer returns on opened pancake/waffle mix.
- Vicky Cakes does not offer returns on opened or used food products such as cooking tools.
If you have any questions concerning our return policy, please contact us at: