Return Policy

Last updated August 11, 2020

Thank you for your purchase and we hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, in original packaging with original labels attached.

RETURN PROCESS

To return an item, please email customer service at support@vickycakesonline.com and they will help you process your return.

Please note, you will be responsible for all return shipping charges, depending on the reason for your return.

EXCHANGES

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least three (3) days from the receipt of your item to process your exchange. We will notify you by email when your exchange has been processed.

EXCEPTIONS

The following items cannot be exchanged:

  • Opened pancake & waffle mix packages
  • Opened packages containing food items

For defective or damaged products, please contact us at the customer service number below to arrange an exchange.

Please Note:

  • Vicky Cakes does not offer returns on opened pancake/waffle mix.
  • Vicky Cakes does not offer returns on opened or used food products such as cooking tools.

QUESTIONS

If you have any questions concerning our return policy, please contact us at support@vickycakesonline.com.

High Order Volume!

Due to a high order volume, we have extended our order processing time to 5-7 days. Thank you for your patience.